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References

“Through the project collaboration with Freudenberg IT, we were able to noticeably optimize our business processes in the areas of logistics and finance. This will have a positive effect on our expenses. Freudenberg IT proved to be an experienced and competent SAP partner.”

Dr. Michael Rebholz, Managing Director

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CRM is your Competitive Edge!

Your customers are your company’s chief asset. Without them, there would be no company. They influence your profitability, your investments, and your products. In short, no matter how good your products or services are, without customers, there is ‘no deal’.

Stay One Step Ahead - with CRM

Building business relationships and customer loyalty, and acquiring new customers are goals that every company pursues. Performing better than your competitors in this respect determines your success.
This is why you should improve your customer ties by offering your customers more - more performance, more service, more know-how. And that is why you need professional Customer Relationship Management (CRM). With a good CRM system, the information you need on your customers and leads is available in the right place at the right time.

We have collaborated with our customers in numerous SAP projects in developing CRM solutions to optimize their corporate success in the long term. The choice of the right software is only a secondary consideration for us. Our priority is meeting the requirements of our customers and their business models.

For this we can rely on our extensive CRM expertise in the SAP environment, as well as in individualized solutions for the following needs:

Central address management (B2B and B2C)
Customer interaction center
Customer classification/segmentation (including lead management)
Address validation by integrating third party software
Customer quick search
Lead, opportunity, and bid management
Campaign planning, execution, and analysis
Marketing planning and analysis
Retail planning and analysis
Sales and after sales management
E-commerce
Order tracking
MS Office integration
Reporting for all company levels
Integration of third party databases for information augmentation or data review

Our range of services in this field includes CRM process consulting, implementation, and individual system hosting (link to hosting), as well as on-demand solutions.

We take pleasure in optimizing your customer relations and whetting your competitive edge. And it goes without saying that your profitability will improve as well!